OpenHelix vs LiveChat
AI-powered customer support at 80% less cost. No per-agent pricing. No waiting for human availability. See why businesses are switching from LiveChat to AI.
Pricing Comparison
- • Team plan: $52/agent/month
- • Business plan: $79/agent/month
- • Enterprise: Custom pricing
- • 3 agents minimum on most plans
- • Starter: $29/month (10K messages)
- • Growth: $79/month (30K messages)
- • No per-agent fees
- • Unlimited AI agents/instances
Key Differences
Feature Comparison
| Feature | LiveChat | OpenHelix |
|---|---|---|
| Live chat widget | ||
| AI-powered responses | ||
| 24/7 availability | ||
| Knowledge base integration | Native | |
| Chatbot builder | AI-powered | |
| Multi-channel (WhatsApp, Telegram, etc.) | ||
| API access | Business+ | All plans |
| Human handoff | ||
| Analytics & reporting | + AI insights | |
| White-label / custom branding |
Which Should You Choose?
Choose LiveChat if...
- • You have a small, consistent support volume
- • Your customers prefer human interaction for everything
- • You have budget for a dedicated support team
- • You need advanced ticketing workflows
Choose OpenHelix if...
- • You want to reduce support costs significantly
- • You have repetitive, FAQ-type questions
- • You need 24/7 coverage without hiring globally
- • You want consistent, accurate answers
- • You handle volume spikes (e.g., product launches)
- • You want to scale without proportional cost increases
Migrating from LiveChat?
Switching is straightforward. Most teams are up and running in a day:
- Export your LiveChat knowledge base and conversation history
- Import FAQs and common responses into OpenHelix
- Configure your AI agent's tone and escalation rules
- Embed the OpenHelix widget (replaces LiveChat)
- Run both in parallel for a week, then fully switch
Frequently Asked Questions
Can I still have human agents with OpenHelix?
Yes. OpenHelix handles routine questions automatically and escalates complex issues to your team. Most businesses use a hybrid approach: AI for 70-80% of inquiries, humans for the rest.
How accurate is the AI compared to human agents?
For questions in your knowledge base, AI is often more accurate than humans — it never forgets, never has a bad day, and always follows your approved responses. Accuracy depends on how well you train it (usually 1-2 days of setup).
What if the AI can't answer a question?
The AI escalates to humans when confidence is low or when the customer requests it. You can also set up keyword-based escalation (e.g., \u0026quot;refund\u0026quot;, \u0026quot;complaint\u0026quot;, \u0026quot;manager\u0026quot;).
Is there a free trial?
Yes. OpenHelix offers a free tier with 2,000 messages — enough to fully test the platform with real customers before committing.
Ready to Switch from LiveChat?
Start your free trial today. No credit card required. Most teams save 80% on support costs within the first month.